Terms & Conditions

  1. Contract

Your contract is with Mrs Vanessa Bourne, YogaNess Yoga referred to as “I”, “my” or “me” in this contract. A binding contract is only entered into upon receipt of a booking. This booking may be either by way of an initial deposit or as a full balance payment. If making a group booking, you confirm that you have the authority to bind all members of your party to these terms and conditions.

  1. Payment for your Workshop or Retreat

A 50% deposit of the total price, or full balance, is required at the time of booking. I reserve the right to vary the deposit as appropriate. The balance is due 60 days prior to delivery of a workshop/retreat. If the booking is made less than 60 days before delivery, the full amount is due on booking. If any balance remains unpaid, at 60 days to go, I reserve the right to treat your booking as cancelled and apply the cancellation charges set out below.

Payment must be in the currency of the invoice via a BACS transfer and you are responsible for any unusual bank charges.

  1. Information regarding the Workshop/Retreat

Final workshop/retreat details will usually be sent out approximately 1 week before delivery.

Whilst I make every effort to ensure that the information on the website and elsewhere is as accurate as possible, details are often published months before your retreat takes place. I reserve the right to make changes to the website and elsewhere and any information they contain. You will be informed of any material changes. Mrs Vanessa Bourne of YogaNess Yoga is only responsible for information contained within her own publications and websites.  She is specifically not responsible for third party information contained in any other brochures or websites.

  1. Cancellation Policy

All cancellations by you, the client, must be in writing by the person who made the booking. Cancellations are effective on the day that they are received by Mrs V R Bourne of YogaNess Yoga. The following cancellation charges apply:

  • If you cancel 1-30 days before the workshop/retreat you will be charged 100% of the price of the workshop/retreat.
  • If you cancel 31-60 days before the workshop/retreat you will be charged 50% of the full workshop/retreat price ie. Loss of deposit paid.
  • If you cancel 61 days or more before the workshop/retreat you will be refunded any money already paid by you, minus a £50 admin fee.

 

It is recommended that you take out insurance to cover your costs, in the event that you have to cancel or curtail your workshop/retreat for any reason, including adverse weather or sickness.

In the very unlikely event that, the organiser, Mrs V R Bourne of YogaNess Yoga, has to cancel for any reason, she will transfer your booking to an alternative date or offer you a full refund.

By registering and paying the deposit for the workshop/retreat, you are agreeing to this policy.

 

  1. Duty of Care

I reserve the right to cancel a workshop/retreat on the grounds of Duty of Care.  In the event of such cancellations being necessary I will notify you in writing.  Such cancellations will be made at my discretion. A full refund of any monies paid will be made.

  1. Prices

All prices advertised or quoted are in pounds sterling unless otherwise shown and are subject to change, up or down, until the booking is concluded.

  1. Complaints

If you have any complaints about the venue or delivery of your workshop/retreat please talk to me at the time, I will do my utmost to resolve any issues at the time. Every effort is made to make sure that the workshop/retreat is designed to suit your needs at the booking stage, it is your responsibility to make sure you are satisfied with the offer, before securing your booking with your deposit payment. My wish is for every client to enjoy their time with me.

  1. Special Requests

Whilst I will endeavour to comply with any special requests, I can only do so on a “goodwill” basis.  Such requests may depend on the venue your workshop/retreat is being held at, thus I cannot guarantee that all special requests can be fulfilled.

  1. Data Protection Policy

In order for me to process your booking I need to store and record your information, including data as supplied. For further information, refer to my privacy policy.

  1. Gift vouchers

Gift vouchers expire 12 months from the date of issue or on the date detailed on the gift voucher. Gift vouchers may be used for classes, workshops or retreats, providing the voucher is of sufficient value to either cover the full cost of the classes, workshop or retreat or as part payment towards the balance of the above-described services. A gift voucher can only be redeemed once and upon use will become void. To redeem your voucher, you must state this clearly in writing before booking.  Once a booking has been confirmed and monies exchanged, whether full payment or deposit, the voucher will not be able to be used for this transaction.

  1. Privacy Policy

See separate document.

  1. Changes to the Terms and Conditions and Privacy Policy

I reserve the right to modify these Terms and Conditions and Privacy Policy wording without notice.

 

Thankyou for your consideration.

3rd April 2024

 

 

YogaNess Yoga, Bridge House Cottage, Bickenhall, Taunton, Somerset, TA3 6TU

ness@yoganessyoga.co.uk      www.yoganessyoga.co.uk